ATT Senior Program Manager Government 

United States, Maryland, Columbia 

385245452

Job Description:

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

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Description of Job Duties/Responsibilities:

• Coordinating with Service Managers and client Service Owners to understand customer needs.
• Coordinating with the Technology Operations Manager, Chief Technology Officer, and Service Mangers in the development of strategic technical roadmaps for the program service areas.
• Identifying and implementing ways to improve performance and reliability of existing services through enhanced monitoring capabilities and reduced operational team touchpoints needed.
• Developing technical insertion proposals for our client, highlighting ways to bring new and emerging technologies to the client’s environment.
• Coordinating with Service Managers to ensure that existing services and new solutions are secure, reliable, and resilient.
• Developing relationships with the AT&T product house and bringing relevant information to the Technical Operations Manager, CTO, and project Service Managers.
• Collaborate with internal and external technology vendors and organizations to collect relevant information on technologies relevant to our client’s mission.
• Coordinating with RIS I Continuous Service Improvement team to gain insight from root cause analysis activities for potential technology/process improvements.
• Ensuring that service solution documentation and training is available for Ops, field support specialists, and neighborhood managers to improve operational effectiveness.
• Provide engineering oversight to the Service Manager engineering teams, driving focus in service solution designs to ensure they include operational monitoring capabilities, deployment procedures, operational troubleshooting processes, and the ability to measure effectiveness.

Required Qualifications:Fifteen (15) to twenty (20) years of experience as a program or project manager in managing programs and contracts of similar scope, type, and complexity is required. Direct experience in managing multi-task contracts and subcontracts of various types and complexity, as well as experience in leading a multi-vendor environment is required.

• Shall be knowledgeable of the guidelines provided by the Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS), DoD 5000 series, and ICD 801 policies.
• Must have demonstrated experience in conducting requirements analysis, resource allocation, project costing, deliverable tracking, schedule and financial data monitoring, and reporting.
• Must have at least five (5) years of demonstrated experience in the management and control of funds and resources using complex reporting mechanisms such as Earned Value Management.
• PMP certification, FAC-P/PM Entry Level certification or Defense Acquisition Workforce Improvement Act (DAWIA) Level 2 certification in Program Management is required.

A PMP, FAC-P/PM Senior Level, or Defense Acquisition Workforce Improvement Act (DAWIA) Level 3 certification in Program Management.; Domain Table; Description; Information Technology desired.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Time Type:

Columbia, Maryland

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

04/08/2025