Uber SMB Growth & Engagement Manager 

United States, West Virginia 

385113110

About the Role

Join the Mexico Uber Eats Commercial team as an! In this role, you will play a key part in driving growth for our Scaled Restaurants portfolio. You’ll leverage strategic analysis, process optimization, and leadership to enhance merchant engagement, loyalty, and success.

What You’ll Do

• Develop and own a roadmap of initiatives to increase engagement, loyalty, and growth for new and mature SMB merchants.
• Lead churn management as the primary point of contact, overseeing the entire process end-to-end.
• Analyze churn trends and identify drivers to implement effective strategies, reducing the overall churn rate.
• Optimize merchant journeys by addressing friction points to improve performance.
• Define and oversee the lifecycle of newly onboarded merchants, including actions, incentives, processes, and governance.
• Monitor early-stage accounts, tracking operational performance trends to ensure success.
• Design scalable solutions to drive growth and maximize the performance of newly acquired SMBs across Mexico.
• Develop and optimize processes to support SMB operations and growth.
• Collaborate with cross-functional, sales, and Territory teams to support long-term growth.
• Manage and mentor 2 direct reports.

What You’ll Need

• 5+ years of experience in commercial strategy, tech operations, business consulting, or online food delivery.
• Proficiency in data-driven problem-solving and strategic thinking, with experience addressing complex analytical challenges.
• Proven ability to execute in fast-paced environments.
• Strong commercial business acumen, with familiarity in Mexico's tech, restaurant industry, or SMB sectors.
• Excellent project implementation and stakeholder management skills.
• Structured, organized, and innovative mindset.
• Experience processing high volumes of data.
• Proficiency in Excel, Google Sheets, and Google Slides.
• Professional proficiency in English.

Preferred Qualifications

• Experience with SQL or similar programming languages.
• Background in restaurant engagement and/or growth strategies, particularly with high-volume SMBs in fast-paced settings.
• Experience managing people.
• Familiarity with data visualization tools such as Tableau or Power BI.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .