Microsoft Technical Support Engineering 

India, Karnataka, Bengaluru 

384957186

Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Experience with one or more Big Data or Analytics Products and Services
o Azure Data Factory
o Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks
o Azure Cosmos DB, NoSQL Services, MongoDB
o Data Lake
o Cloud Streaming technologies
• Open Source Ecosystem (Linux, Apache, etc.)
• Developer Experience: Python, Scala, R
• Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.

Experience in one or more of these areas desirable
• Programming and debugging experience
• Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services
• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
• Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
• Ability to distill, prioritize and act on feedback from a variety of sources
• BA, BS degree

Language Qualification
English Language: fluent in reading, writing and speaking.

SUBMITTER: Please use the Additional Qualifications field below to provide a TSE IC3 ARR Technical Description

Minimum requirements:
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

Language Qualification
English Language: fluent in reading, writing and speaking.

Product knowledge:

• Knowledge of Big Data concepts such as structured data vs unstructured data vs semi structured data
• Experience in Extract Transform Load (ETL) / Extract Load Transform (ELT) pipelines
• Expertise in Microsoft Azure Data Factory (ADF), Networking and SQL Server Integration Services (SSIS) preferred.
• Fundamental awareness of Private, Hybrid and Public Cloud. Any Azure certification is a plus
• Solid understanding of standard computer science concepts, as well as knowledge of personal computer architecture and Operating systems, e.g., Windows and Linux
• Programming and debugging skills required, with additional knowledge of JSON, XML and CSV preferred
• Knowledge and understanding of TCP/IP protocols and OSI model, with experience in troubleshooting network environments and familiarity with packet sniffers, e.g., Wireshark or Network Monitor, is preferred
• DNS, TLS and DHCP knowledge is a plus, along with Firewall and Proxy basic knowledge

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements