Microsoft Technical Support Engineering 

India, Karnataka, Bengaluru 

16327105

Required Qualifications
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• Experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and, or related
• Experience in ERP working in one or more of the following Finance areas:

o Accounts Payable
o Accounts Receivable
o General Ledger
o Taxes
o Human Resources
o Project Accounting
o Sales and Marketing
o Dynamics Ax Management Reporter
o Budgeting
o Fixed Assets

Experience in one or more of these areas desirable
• 2+ years in a customer facing service role in any capacity
• Strong customer service, accurate and logical problem solving
• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• Interpersonal and relationship skills proven through work experience
• Passion for lifelong learning and personal and professional development
• Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud products or other Cloud Management System
• Degree in Finance, Accounting or Actuary

Language Qualification
English Language: fluent in reading, writing and speaking.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements