IBM Market Delivery Executive 

India, Maharashtra, Mumbai 

384914948

Responsibilities:

• Manage client Service Level Agreements (SLAs) to ensure timely and quality service delivery.
• Monitor and enhance client satisfaction by addressing their needs and concerns promptly.
• Oversee the performance of delivery matrix, analyzing key metrics and implementing improvements as necessary.
• Manage vendor relationships, including contract negotiations, performance evaluations, and issue resolution.
• Implement cost management strategies to optimize delivery expenses while maintaining service quality.
• Collaborate with internal teams to ensure alignment with client expectations and delivery objectives.
• Develop and maintain documentation related to service delivery processes and performance.
• Provide regular reports and updates to stakeholders on delivery performance, client satisfaction, and cost management initiatives..

Required Technical and Professional Expertise

• Minimum 15 years of total experience comprising of Technical support, service delivery , Solution design and large project management.
• Should have credentials reflecting the client success and satisfaction
• Managed Cost and drive transformation initiative for respective domain
• Should have experience and credentials reflecting Enterprise Network solution delivery and related business growth.
• Sales Acumen would be added advantage specifically on Enterprise networking domain.
• General Management, Delivery Matrix Management, Vendor Management, OEM Collaboration experience is must
• Proven experience in managing client SLAs, client satisfaction, and delivery performance.
• Strong analytical skills with the ability to interpret and analyse data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients, vendors, and internal stakeholders.
• Demonstrated experience in vendor management, including contract negotiation and performance evaluation.
• Ability to develop and implement cost management strategies to achieve business objectives.
• Proficiency in project management methodologies and tools.
• Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively

Preferred Technical and Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications