Philips Bilingual Long-Term Resource Planner Contract 

Canada, Ontario, Mississauga 

383860357

Your role:

• Communicating directly with FSEs to manage scheduling, plan FCOs, follow up on ongoing incidents, and confirm customer arrangements as requested. Acting as the primary contact for scheduling field resources and addressing exceptions or escalations for service orders.
• Executing the scheduling of PMs and FCOs, including location-based PM plans, additional purchased visits, and specialized plans, adhering to manual scheduling requirements and customer preferences. Submitting IT and Service Now (SNOW) tickets to address functionality issues, managing integration errors between ServiceMax and SAP, and assisting in parts ordering errors and exceptions.
• Creating and validating PMs to trigger automatic case and work order creation for required visits, handling entitlement issues by working with the Contracts team to rectify contracts. Collaborating on error reports and managing PM reschedules, cancellations, and re-triggers.
• Handling the procurement process by managing PM and FCO parts orders in SAP, conducting local stock checks, managing backorders, and escalating order allocation issues for parts as necessary. Managing global call center tasks for external and internal customer communications and contributing to disaster recovery processes with commercial invoice creation.
• Running reports and distributing PM and FCO data, monitoring dashboards to ensure compliance, and clearing functional email inboxes and action assignments by end of shift. Engaging in assigned projects involving various audits, Corrective and Preventative Actions (CAPAs), or testing.
• This is a contract position with an expected start date in August 2025 and an expected end date in October 2026. This role will cover shift hours from 8AM-4PM or 9AM-5PM ET, Mon-Fri.

You're the right fit if:

• You’ve acquired 2+ years of experience in resource planning, operations coordination, supply chain management, customer services, or other related field of work.
• Bilingual French and English skills, both written and verbal, are required.
• Your skills include proficiency with Microsoft Office Suite programs (Outlook, Word, Excel, Teams). Experience with ServiceMax, Salesforce, SAP, and/or other customer relationship management (CRM)/scheduling tools preferred.
• You have a high school diploma or equivalent. Associate degree or higher level of education preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You must be able to:
  • Work in an office/home office and/or remote setting.
  • Work flexible hours (as needed based on business needs i.e. other shift times, weekends, on-call, or mandatory extra hours dependent on workload).

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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Pay Transparency Details

The annual pay range for this position is $42,000.00 to $64,000.00, plus overtime eligible.

be found.

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to Mississauga, ON