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Bank Of America Senior Operations Analyst - ARP United States, Massachusetts, Boston 383761541
Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.
Job Responsibilities:
- Leads implementation for products, services, and operational solutions
- Manages the design, documentation, implementation, and monitoring of new products and services
- Consults on procedural, technical, and operational changes
- Advances business products knowledge within operations environment
- Fosters relationships with partners and teammates
- Inspects data to identify issues and trends
- Presents reporting on key performance and implementation status
- Reviewing documents, client outreach for additional clarifications, updating system of records with client information, and testing with clients in a User Test Environment
- Review and correction of daily audits and other exception processing as needed
Required Qualifications:
- 1+ year experience ACH experience
- Analytical thinking, problem solving skills and detail oriented
- Good oral and written communications skills
- PC proficiency and excellent Keyboarding/Typing skills
- Ability to work independently, as well as, collaborate within a team
- Proficiency with Microsoft Excel, Microsoft PowerPoint
Desired Skills:
- Attention to Detail
- Monitoring, Surveillance and Testing.
- Policies, Procedures, and Guidelines Management
- Regulatory Compliance
- Written Communications
- Adaptability
- Business Acumen
- Continuous Improvement
- Critical Thinking
- Process Mapping
- Change Management
- Consulting
- Data Management
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