JPMorgan Business Analysis Manager II AVP - Client Services 

Philippines, Quezon City 

382357058

Job Responsibilities: North America Designated Service Business Management and Reporting support

• Data Management
  • Compile and manage oversight of performance scorecards inclusive of productivity metrics, key risk indicators, and case hygiene in order to effectively oversee the health of the Business
  • Proactively monitor performance trends, and a make sound operational recommendations on improvements to Leadership as needed
  • Design and implement dashboards inclusive of key metrics that can be easily accessed by senior and mid-level managers
  • Review and ensure data integrity / accuracy for executive management reporting (EMR) and Business Reviews.
  • Support Adhoc requests as required by the business

• Key initiatives and Executive Communication
  • Produce high-quality presentations that distill complex ideas into simple, clear, actionable messages for leadership
  • Assist in creating agendas, developing materials and tracking takeaways (e.g. Offsites, Townhalls, Leadership Team meetings, etc.), and external client visits with Client Services Leaders, as needed
  • Support the production of key standard and recurring weekly/monthly deliverables (e.g. Client Health forum, Business review reporting, etc.)
  • Assist with monitoring North American (NAMR) Region headcount/hiring, and drive financial control reviews; including expense and T&E monitoring
  • Assist with the NAMR budget/forecast planning cycles; work with partners such as Finance, Product, Capacity Planning and Sr. Management to understand key initiatives and strategies

Required Qualifications, Skills and Capabilities:

• Experience in Tableau, Alteryx
• Experience in executive presentations
• Business manager experience