IBM Technical Writer 

Poland, Lesser Poland Voivodeship, Krakow 

38180941

Your Role and Responsibilities

Technical Writer role is located within BPO Payroll Projects & Systems Team but Technical Writer would work with the customer as well as with all IBM Krakow Payroll teams as necessary to:

• maintain existing and newly developed payroll knowledge management documentation (DTPs, training materials, HD scenarios, entity factbook) in dedicated database
• maintain existing and newly developed payroll content in the help center tools
• maintain related reporting and dashboards

Scope of responsibilities:

• Draft, proofread, edit & publish high-quality content across multiple online help centers
• Work with multiple stakeholders across different teams and locations to extract information to translate into usable help center content
• Research and gather technical and background information to include in the documentation
• Write DTPs and all other process description content
• Write communication and training content (including contributions to training delivery) to support change management process
• Validate content by collecting feedback from users and SMEs to ensure completeness & accuracy
• Own the maintenance of the content across multiple online help centers
• Manage the requests to update content
• Execute the changes of content as per the defined process
• Prepare and maintain reports and dashboards, analyse help center usage statistics
• Monitor, learn and evaluate software developments and the potential impact to help centers
• Continuous improvement of help center design & navigation functionalities

What makes IBM BTO unique:

• Global communication: want to improve your language skills? We will invest in you!
• Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
• Diversity: different nationalities united in one team
• Initiative: have ideas for improvements? We want to hear them

We guarantee you:

• Job contract
• The opportunity to participate in training and language courses
• An extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
• An induction training that will allow you to smoothly transition into your new role

Required Technical and Professional Expertise

Preferred Technical and Professional Expertise