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Nokia Head Office365 Service Management 
Portugal 
38157628

30.07.2024


Key Result Areas:

  • Ensure smooth, professional, and responsive IT operations of the IT services in scope: Exchange On-line & On-premises, SharePoint On-line, OneDrive, Loop, VIVA Suite, Power BI, Power Apps, Power Automate, Copilot for M365, Copilot Studio, MS Teams, M365 Applications, Data Hold, Entra ID & AD on-premises.
  • Manage budgets and cost related to the service in scope, ensure high forecast accuracy and identify and implement measures for cost optimization.
  • Lead and develop a diverse team of Service Owners and Solution Designers in alignment with Nokia values and business goals.
  • Strongly collaborate with other Strategy & Technology teams and other stakeholders from Nokia business.
  • Contributes to and assists with the implementation of the departmental technology roadmap; plans change to staffing. Support the IT strategic and service planning to achieve business goals.
  • Keeps current with trends and issues in the IT industry; advises, counsels and educates executives and management on their impact. Assesses and proposes the emerging information technologies to be assimilated, integrated, and introduced within the service scope.
  • Provides consultation/expertise on complex projects and other IT activities.

Educational Background:

  • Bachelor’s degree in computer science, Information Systems, Business Administration/Accounting, or another related field. Or equivalent work experience. Prefer advanced degree.
  • Service management experience in large enterprises.
  • 6+ years IT service experience in managing Office 365 Services in the area of End User Compute within a global enterprise.
  • 3+ years of IT Infrastructure leadership experience at a Sr. Manager level.
  • Experience in managing service suppliers, specifically tracking performance toward statements of work or service descriptions through implementation and tracking of service levels, reporting metrics and KPIs.

Knowledge:

  • Must have a good understanding of all product and service needs for the scope of work.
  • General knowledge of technologies in the End User Computing scope as well as related Information Security tools and standards.
  • Enhanced knowledge of the Microsoft portfolio for Office 365 services as described.
  • Expertise/experience modern workplace services.
  • Knowledge of the Nokia IT supplier eco system and contractual structure is a strong plus.
  • Ability to motivate and manage teams to work towards common goals and objectives.
  • Passionate about technology, user experience and collaboration tools.
  • Significant experience in deploying large scale technical solutions.
  • Significant experience on planning activities.
  • Agile and Continuous Delivery and methodologies, Azure DevOps is a plus.
  • Excellent Communications skills: Written, Verbal and ability to present material to senior and executive management teams.

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark

Join us and be part of a company where you will feel included and empowered to succeed.
Job Info
  • Job CategoryInformation Technology
  • Posting Date07/30/2024, 02:47 PM
  • LocationsEstrada Casal Canas, Amadora, 2720-092, PTBokay Janos utca 36-42, Budapest, 1083, HUSilver Oak, A Wing, Manyata Embassy Business Park, Bangalore, Karnataka, 560045, INRodziny Hiszpanskich 8, Warsaw, 02-685, PL(Hybrid)
  • Degree LevelBachelor's Degree
  • Job ScheduleFull time
  • Role TypePeople Manager
  • Job Identification
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