JPMorgan Technology Support III - TANDEM / NonStop 

United States, Florida, Tampa 

380177156

As a Technology Support III team member in Digital & Platform Services, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques, as Splunk, OpenSearch.
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience with Application Support / Production Management work experience in the Banking and Financial services industry.
• Experience on the TANDEM / HP NonStop platform (GUARDIAN / OSS, COBOL, C, C++,), Control M, and Prognosis & MOMI performance tool, and Oracle database queries.
• Hands-on Tandem/NonStop X Systems Using Tools and Languages TACL, COBOL85, Enscribe database, Enform, Tandem pathway, Tandem internal messaging system, FUP, Batchcom, SQLCI, Golden Gate Data Replication, HSM Host security module, ISO8583 messaging.
• Experience leveraging Geneos required with an analytical mindset to drive identification of patterns/trends which would predict problematic situations.
• Strong communication skills, both verbal and written, with the ability to clearly convey technical information while lead large conference calls.
• Strong interpersonal skill that fosters collaboration while being able to leverage social skills to influence the conversation direction.

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting
• Exposure to software project lifecycle is a plus.
• A plus to have experience leveraging other monitoring tools such as Netcool, Dynatrace with an analytical mindset to drive identification of patterns/trends which would predict problematic situations