SAP DevOps Engineer - Application Delivery Expert 

India, Karnataka, Bengaluru 

37973259

WHAT YOU'LL DO

As application delivery expert you will be owning up the following roles and responsibilities

• Provide technical guidance and drive resolution for all customer service requests as per your primary/secondary module skillset and ensuring that all service requests meet the designated SLAs
• Drive quality in resolving every service request via appropriate resolution and documentation
• Ensure Zero repeat/reopens for any service request
• Ensure key takeaways coming out of resolution retrospectives are documented in knowledge base and passed as feedback within the team and if needed among the other stakeholders
• Provide inputs to drive automation for repetitive generic service requests within the team
• Own technical approvals for every change going in for implementation with service enablement team and ensure a sign off on automation if any devised for the change
• Ensure high availability for the supported application via architectural enhancements
• Ensure the supported application is secured by resolving vulnerability tickets within the stipulated SLA’s
• Design automations to ensure there is quick turn around time for issue resolutions
• Participate in engineering syncs and channelize application release readiness within the team
• Ensure readiness within the team towards any new solution and design coming in via participating in cross pillar meetings and highlighting challenges
• Ensure participations in cross platform/pillar tech talks and drive acceptance /adaptation of new technologies /technical initiatives within the team
• Ramp up the team via trainings or knowledge share via delegated team members

WHAT YOU BRING

• 10+ years of professional experience in Design, deployment and operation of mission critical IT infrastructure
• Deep understanding of IaaS/ PaaS/ SaaS, Virtualization and Cloud technologies. Proficient in Microsoft Technologies including MS Windows sever operating systems, MS SQL server, MS sharepoint
• Knowledge of Public cloud frameworks like GCP/AWS/ Azure is an added advantage
• Knowledge of Load balancers, L3 switches, Linux Operating system and Firewall
• Hands – on experience with VM, IIS, SharePoint, DNS, SMTP, Web security including PKI and certificate services. Should have troubleshooting skills and should be well versed with networking and storage protocols to aid in diagnosing and resolving problems.
• Deep understanding of web service API’s, SSO, identity management and integration is also necessary
• Industry certifications MCSE/ CCNA/ ITIL/ AWS/ AZURE etc. is desirable.

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