JPMorgan Lead Software Engineer - Global Customer Platform 

United States, Illinois, Chicago 

376419686

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Provides technical and functional support to all our end users within the Global Customer Platform team and across multiple applications while understanding the impact, assess the priority, and look for rapid solutions
• Investigates the issues raised by researching for similar incidents, learning the data model, checking the data and service logs.
• Troubleshoots issues using technology skills (reading logs, SQL) and working closely with partner teams to manage resolution of application issues.
• Documents all inquiries, troubleshooting steps, and resolutions; providing knowledge-sharing and solutions with team.
• Takes full ownership of issues raised and escalate as needed to other support and site reliability engineering teams
• Keeps the user updated with the progress of issues and following up with the development teams for defects.
• Organizes meetings with the users to understand the issues they are facing when using our technology services.
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies while reviewing and debugging code written by others
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Excellent communication and call management skills
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Customer focused and service oriented, with a proactive customer approach and dedication to providing best of class service at all times
• Experience with ticketing systems, such as Service Now and Jira Service Desk.
• Advanced in one or more programming language(s), plus an interest in learning other coding languages and skills as needed
• Experience with database queries
• Awareness and exposure to change management methodologies and best practices along with systems development practices and methodologies.
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security and Automation knowledge is required
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• In-depth knowledge of the financial services industry and their IT systems and proficiency in all aspects of the Software Development Life Cycle

• Proficient in Jira reporting and Agile structuring within Jira.
• Advanced skills in presenting reportable data graphically.