Bank Of America Executive Support Technology Consultant 

France, Ile-de-France 

375870775

Role Description:

Client engagement occurs through multiple channels including direct contact such as phone, email, or Employee Virtual Assistant.

The team also provide technology support for client and corporate events which are located both onsite and offsite which will require travel to other EMEA locations.

Responsibilities:

• Day to day support on all IT incidents/requests for Executives

• Proactive monitoring of hardware/software installations

• Communicating technology changes to clients

• Provide product training where applicable.

• Drive efficiency opportunities across the population.

• Provide Technology Support to client/corporate assigned events which will include travel to EMEA locations.

What we are looking for:

• Experience working with Executives (up to C-Suite) – team has interaction up to CEO level.

• Results Driven – individual must be able to drive incidents to resolution and thorough root cause analysis.

• Leverages Technology – must utilize multiple bank tools and systems to assess and understand supported environment

• Analytical Ability – must be able to assist in resolution of complex issues during high pressure environments

• Attention to Detail – must be able to look for anomalies in the environment that have caused or have potential to cause operational instability

• Communication & Influence – must be able to communicate to and influence all levels (up to c-suite) of the organisation

• Client Focus - Prioritise the needs and satisfaction of our customers, building strong relationships is key.

Skills that will help:

• Desktop/Laptop/Virtual Terminal Support knowledge

• Windows 10/11 including Office 365 application suite knowledge.

• Audio Visual knowledge of Cisco Telepresence, Webex, Teams and Zoom are essential.

• Citrix/VMWare Horizon knowledge

• Mobility/Remote connectivity including iOS/Blackberry/OSX/Android/VPN/RemotePC

• Cisco Teleworker/Fortinet home network solutions knowledge

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

• Competitive retirement plan in addition to State plans, life and disability assurance. Medical Plan provided by the bank as a top-up to Social Security health benefits for you and your family.

• Employees and family members can receive free health advice 24/7 through a range of English and French speaking medical providers.

• Time Savings Account (‘CET’) to save some of your leave days, cash them out or use them later.

• Reimbursement of 50% of your commuter pass.

• We offer paid maternity leave, and paternity leave of up to 26 weeks (16 paid weeks and 10 unpaid), and inclusive family leave arrangements.

• Nursery scheme for children under age 3.

• Works council (‘CSE’) benefits.

• Access to an Employee Assistance Programme for confidential support and help for everyday matters.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering with local charities.

• Opportunity to receive free entry to arts exhibitions sponsored by Bank of America in Paris.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.