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Cisco Expression Interest United States, Georgia, Atlanta 375647013
10.06.2024
Expression of Interest - Technical Consulting Engineer
Application Date Open from 23 May 2024 to 22 June 2024
Role Type - Full time
Requirements
- A standout "customer first" attitude
- Bachelor’s degree in Computer Science or a related field, or equivalent working experience
- At least 1 year working in a customer-facing role
- Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. )
- Experience with Cloud/SaaS software products is highly desirable.
- Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and voice over IP
- Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen
- Working knowledge in security - authentication, permissions, SSO
- Knowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks desirable
- Experience with the administration of Linux based Operations Systems a plus Experience in technical writing is a plus
- Ability to prioritize & complete tasks in a timely fashion.
- Ability to communicate clearly and concisely to technical and non-technical users Proven troubleshooting and problem-solving skills
Responsibilities
- Timely interaction with customers and internal teams requesting support via online-chat, email and phone.
- Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps
- Take ownership of customer support forum and keep information current on best practices with ThousandEyes
- Active participation in 24x7 Support Coverage model
- Identify process & workflows ripe for improvement or automation
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
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