Citi Group Investment Brokerage Operation Analyst 

United States, Florida, Tampa 

375184994

The Investment Brokerage Operation Analyst is a seasoned professional role that applies in-depth disciplinary knowledge to enhance processes and workflows. This position integrates subject matter and industry expertise within a defined area and requires a thorough understanding of how different areas within the sub-function integrate to achieve overall business objectives.

Key Responsibilities:

• Prioritization of Requests: Ensure all pending and aged requests are prioritizes before addressing same-day items; document and resolve discrepancies promptly.

• Exception Management: Review and follow up on various exceptions.

• Email Management: Ensure incoming emails are acknowledged and responded to promptly.

• System Issues Management: Assist with management of NetX360 system issues in collaboration with the IT support team.

• Regulatory and Audit Requests: Assist with regulatory reporting requests and audit requests.

• Risk and Issue Management: Identify, mitigate, manage, resolve, and escalate risks and issues.

• Client Concern Resolution: Manage the resolution of any client concerns.

• Regulation Adherence: Ensure adherence to regulations and policies.

• Additional Responsibilities: Assume additional responsibilities as requested by management.

Role Significance:

This role is crucial to the overall success of the organization. Institutional investors globally rely on us to help them manage risk, respond to challenges, and drive performance and profitability. In this role, you will navigate employees and the organization towards achieving these goals by striving for cutting-edge, scalable solutions and executing day-to-day deliverables effectively.

Responsibilities:

• Investment Advisory: Provide a wide variety of service and investment advice to an Ultra High Net Worth client base within the United States.

• Support Senior Team Members: Help support senior members of the investment team in delivering investment solutions to clients.

• Operational Guidance: Monitor and provide guidance on operational issues to the banking team relating to their client’s needs.

• Relationship Development: Develop relationships and generate ideas with bankers and management to grow the asset base.

• Process Collaboration: Build rapport with ISA/CSO to collaborate on creating a seamless process that enhances the services provided.

• Timely Approvals: Ensure all processed requests are sent for approvals on a timely basis.

• Risk Assessment: Appropriately assess risk when making business decisions, safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations.

• Efficiency Identification: Work with line SMEs to identify inefficiencies in daily tasks and processes, adding them to the Book of Work for technology solutions to increase straight-through processing and risk mitigation.

• Control Framework Development: Support the development of an effective control framework that meets Audit, Compliance, and Regulatory requirements.

• Business and Industry Initiatives: Provide guidance on business or industry initiatives to ensure successful implementation and sound controls.

• Product and Process Understanding: Demonstrate an advanced level of understanding of products and processes and how duties integrate with others in the team.

• Communication Skills: Utilize strong communication and interpersonal skills to interact with colleagues and stakeholders, exchanging potentially complex and sensitive information.

Qualifications:

• 2 to 5 years of relevant experience

• Strong analytical, problem-solving, and decision-making skills.

• Working knowledge of NetX360 for Asset Transfer.

• Bachelor’s Degree/University degree or equivalent experience.

• Excellent communication skills.

• Highly motivated, self-directed individual with the ability to work independently.

• Strong project management and process management capabilities.

• Collaborative team player and relationship builder.

• Ability to work effectively in a team environment, with strong teamwork and interpersonal skills.

• Strong initiative, energy, and confidence in completing assignments.

• Investigative skills and attention to detail.

Anticipated Posting Close Date:

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