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Gong EMEA Professional Services Consultant Ireland, Dublin 374993246
25.06.2024
RESPONSIBILITIES
- Guide and onboard customers to give them proactive assistance as they onboard and configure their Gong instance driving the most value possible to their business.
- Manage competing priorities across multiple customer implementations.
- Ability to manage projects to a timeline, based on the scope provided, and ensure deadlines are met and any delays escalated.
- Maintain product expertise across the Gong Platform including beta and limited release features that will make customers in Implementation more successfulCollaborate with customers in understanding their use cases of Gong.
- Work closely with customer's technical and security teams to deploy Gong, and guide them in integrating with their internal systems.
- Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
- Conduct & coordinate meetings onsite and remotely according to the Gong implementation methodology standards.
- Facilitate identification, internal communication, and resolution for Gong product issues.
- 3 to 5+ years of professional consulting experience, preferably in a customer-facing role.
- Previous Cloud, SaaS, and/or enterprise software experience in sales tech space.
- Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
- Experience with SaaS applications that support large scale business processes.
- Navigate customer internal teams to stay aligned with Executive stakeholders and partner with project teams dedicated to the Gong Implementation
- Proven ability to influence change within customer organizations.
- Excellent communication, interpersonal skills, and eloquent writing skills.
- Desire to be part of a company in hyper growth and embrace change as it relates to the job you are delivering, the company strategy, and iterative product
- Willingness to travel.
- Education & learning stipend to support your personal growth and development.
- Annual Leave / Paid Parental leave to support you and your family.
- Company-wide recharge days each quarter.
- 100% paid coverage of medical, dental and vision insurance for employees.
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