Microsoft Technical Support Engineering 

India, Telangana, Hyderabad 

373812260

Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• BI experience like ETL, Data warehousing management, Data Mining, Report Designer or developer
• Heterogeneous Database Management Systems like Oracle, MySQL, SAP etc.
• Programing language such as C#, DAX, MDX, SQL, Python
• Conceptual knowledge of Azure, AWS cloud architecture or any Cloud SaaS experience
• Thorough troubleshooting and problem-solving skills
• Excellent communication skills with both written and spoken English
• Ability to work well in a highly collaborative team
• Ability to work well in ambiguous situations
• Computer Science or Engineering related education background. Passion to keep learning advanced BI technologies

Experience in one or more of these areas desirable
• Power BI , Tableau, or similar BI solutions
• OLAP, Data warehousing or OLTP, Database
• BI Report developing

Language Qualification
English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements