Microsoft Technical Support Engineering 

India, Telangana, Hyderabad 

533033374

Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Customer Support or Technical Consulting or Software Development experience or equivalent.
• Application development & debugging experience with one or more languages or frameworks: Java, Node, Python, PHP and Ruby, .NET Core, ASP.NET, WordPress, Joomla and Drupal.
• Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
• Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions

Experience in one or more of these areas desirable
• Troubleshooting Experience in one of the following: Windows IIS, Linux, Container, Azure Web Apps, Customer Docker Images.
• Deep experience with Open-Source Web technologies such as Linux, NGNIX, Apache, Java, Node, Python, PHP and Ruby.
• Troubleshooting skills in Network or Active Directory Authentication.
• Familiarity with packet sniffers: Fiddler, Network Monitor or Wireshark.
• Familiarity with debugging tools to analyze code issues: Windbg, Visual Studio, etc.

Language Qualification
English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements