מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Advanced, total system-level troubleshooting, installation, maintenance, and service repair needs on designated equipment.
Completing Preventative Maintenance and Functional Management Inspections. Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety, and/or other applicable regulatory requirements.
Managing vendors service delivery processes in compliance with GE Healthcare policies.
Provide local project coordination for upgrades and other Installed Base projects leveraging GE HCIT Project Management Office framework. Local point of Contact for both the GE and customer team.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
Working as a member of the local team to provide efficient and cost-effective service delivery to all accounts with assigned area.
May include training of staff on designated equipment.
Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes.
May take on additional responsibilities within local area as needed.
Bachelor’s degree, Computer Technology, or equivalent related degree with 2 years’ experience, or a High School Diploma (or equivalency) and 7+ years’ experience.
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
Experience in servicing the Picture Archiving Communication System (PACS) products.
Experience troubleshooting and responding to customer concerns.
Experience in project coordination
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner, ability to negotiate and influence outcomes, Change agent and process oriented, Six Sigma trained/certified.
Experience in HL7and Dicom.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
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