GE HealthCare Field Service Representative Roving Role 

Canada, Ontario 

222078701

MAJOR RESPONSIBILITIES:

• Provide on-site service on customers installed base equipment, including preventative and remedial service, installation, calibration to factory and customer specifications.
• Completion of all required documentation to meet customer, business, and audit requirements.
• Provide technical support outside of normal business hours and be available for call if required.
• Manage repair parts cycle times to business targets
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintain tools and test equipment properly and ensuring they are calibrated
• Meet Quality Management System and Environment Health and Safety requirements
• Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis the aid effective problem solving.
• Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue growth programs.
• Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Maintenance Service and Strategic Alliance Agreements.
• Develop an advisory and consultative role with your primary assigned hospitals.
• Provide full and timely communication with customer, field, and account management teams to ensure efficient service delivery.

REQUIRED QUALIFICATIONS:

• Technical Diploma or Degree in Electronics or Biomedical Engineering or equivalent experience or training.
• 0-2 years post graduate experience in field service.
• Candidate should have a proven track record of superior customer service skills and the ability to effectively communicate across multiple levels, both internally and externally.
• Demonstrated customer contact / empathy / service experience and the ability to communicate complex technical issues in an easy-to-understand manner.
• Demonstrated technical and troubleshooting skills
• Exceptional interpersonal skills and organizational skills
• Boundary-less behaviour able to work with a diverse team across multiple functions
• Strong ability to execute independent judgment in support of a team.
• Ability to work independently of direct supervision
• Experience responding effectively to customer concerns
• Must have a valid Canadian driver's license.

DESIRED QUALIFICATIONS:

• Experience servicing GE HealthCare equipment (Bio-Medical and Digital X-Ray) is preferred
• Networking skills and qualifications eg CCNA.
• Cybersecurity experience

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.