JPMorgan Middle Office Change Enablement Associate 

United States, Indiana, Indianapolis 

369971630

Job Summary

As a Middle Office Change Enablement Associate in the Middle Office Global Practice Leadership organization, you will play a crucial role in transforming how change is managed in the Commercial Banking Middle Office. Your responsibilities will include managing day-to-day activities related to preparing team members for change, such as intake, impact assessment, and facilitation of change initiatives. This role offers you the opportunity to build strong partnerships with product, project stakeholders, and Middle Office leadership in a dynamic environment. You will need to be proactive, detail and results-oriented, with strong relationship building and communication skills. This role requires comfort in navigating complex situations while working in a dynamic environment.

Job Responsibilities:

• Conduct change impact assessments to gauge new product or process change impacts across Middle Office; coordinate with partners and gather information relevant to Middle Office including timing and scope related to the different phases of a product commercialization or migration
• Build change plan roadmaps that align to success criteria and KPI achievement; coordinate and ensure controls are validated, processes and procedures are implemented and training is conducted
• Identify potential issue impacts early on and escalate where necessary, continuously reprioritizing and calibrating scope based on issues and the evolving needs of leaders and stakeholders
• Present roadmap and deliverables to key stakeholder and business leaders; coordinate any required sign-offs or agreements
• Support Workfront implementation efforts and leverage Workfront to complete change project tasks and impact logs to support the overall management of change capacity; monitor timelines keeping tasks and issues logs current
• Develop success criteria to be used in a product pilot, gather information and create content to relay KPIs
• Develop strong trusted advisor relationships with cross LOB change readiness, product and practice leadership partners

Required Qualifications, Capabilities, and Skills:

• College degree and 2+ years of experience in client service, onboarding, treasury services, process engineering, risk management, program management, operations, technology, or product management; understanding of treasury products including, digital banking, liquidity, receivables and payables
• Solid relationship management, interpersonal and communication skills, written and verbal, with ability to story tell and present to leaders, CB lines of business management teams, and equivalent stakeholders within the JPMorgan Chase wholesale franchise
• An understanding of leading by influence to align business partners to a common goal to deliver results and drive change
• Proactive, flexible and ability to learn quickly and adapt to projects and deadlines with the tenacity to resolve issues and conflicts
• Experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
• A willingness to operate within a matrix management structure and start-up like environment
• Strong PowerPoint and Excel skills to use data and slides to tell a compelling and concise story

Preferred Qualifications, Capabilities, and Skills:

• Prosci Change Management Certification or willingness to obtain Chase-provided certification
• Experience with Workfront or a project management tool
• Visio experience to document process mapping