Checkmarx Customer Success Manager 

United States 

369880057

In this role, you will be managing existing and new customers, focused on improving customer retention, increasing adoption of Checkmarx within the customer base, identify expansion opportunities and identifying and escalating customer issues that require remediation.

• Know the customer: Customer business, Executive alignment and AppSec/Dev team, Desired outcomes, maturity assessment and aspirations, challenges.
• Lead and coordinate the deployment and adoption of Checkmarx products.
• Know the Checkmarx solution, the AppSec market, and competition
• Conduct regular touchpoint sessions to validate that we Know the Customer, review KPIs (Key Performance Indicators), and drive customer awareness of product features and Checkmarx services.
• Harness all necessary resources to maximize the adoption and realized value of their purchased solutions, identify risk and mitigate in a timely manner.
• Maintain accurate view of health of assigned customers using existing tools and procedures in place.
• Work closely with Product management, R&D and Support teams to promote customer requests.
• Proactively anticipate customer needs and effectively manage reactive customer requests.
• Must have a strong bias toward guiding product maturity with customers.

What is needed to succeed?

• Minimum 3 years of experience in Customer Success Management, Technical Account Management, or Technical Support in a SaaS company
• Proficient in English (Verbal and Written)
• Familiarity with AppSec and Software Development Lifecycle Methodologies.
• Be the primary point of contact for customers. Access all company resources to address customer requirements.
• Understand and communicate the technical architecture and integration of our products within customers' environments.
• ·Assist customers with the optimization of our security applications, ensuring best practices are followed.
• Ability to connect and build long-lasting relationships with customers through consultative conversations
• Ability to understand and articulate complex technical concepts and be a creative problem solver
• Ability to manage projects and initiatives to timelines.
• Superb verbal and written communication skills
• Exceptional multi-tasking abilities and organization skills
• Capable of working independently and as part of a team
• Ability to adapt to changes and work in a fast-paced environment
• Detail-oriented – able to capture proper information correctly and accurately
• Strong customer-facing and excellent presentation skills
• Ability to adopt and effectively use other platforms and solutions, as needed
• Proficiency with Salesforce.com and Gainsight

Advantages:

• Background in application security, DevOps, or software development

• Competitive salary
• Medical, dental, vision, 401(K), and additional incentives
• Culture of community and opportunity to work in a growing organization
• Room for career growth and professional development
• Training and educational opportunities