Responsibilities
- Collaborate with clients and internal teams to understand business needs and assist in implementing software solutions
- Analyze data to identify trends, support decision-making, and improve business processes
- Document client requirements, issues, and enhancement requests clearly and concisely
- Support product improvement by identifying common issues and suggesting enhancements
- Assist with case resolution, tracking client concerns and ensuring timely follow-up
- Work with cross-functional teams (e.g., product, support, development) to ensure client success
- Maintain accurate records of interactions and analysis using CRM tools
- Leverage internal knowledge bases and tools to support problem resolution and service delivery
- Contribute to knowledge-sharing by creating or updating internal documentation and best practices
- Monitor and manage task lists, ensuring priorities are met in line with service standards
Knowledge and Experience
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
- 0-3 years relevant work experience
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities and meet deadlines
- Eagerness to learn and grow in a fast-paced environment
- Detail-oriented with a proactive and curious mindset
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
- Basic understanding of software applications or technology concepts is a plus (training provided)
Preferred
- Internship or project experience in business analysis, customer support, or data analysis
- Exposure to SaaS environments or client/server systems
- Familiarity with tools like CRM software, Splunk, or network troubleshooting tools is a plus
