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Fireblocks Frontline Support Engineer APAC 
Singapore 
368356651

07.09.2024
Responsibilities
  • Owning problems through to resolution using all available resources at your disposal
  • Provide real-time support using Slack and remote troubleshooting during APAC timezone
  • Deliver best-in-class technical support for Fireblocks's SaaS platform
  • Escalate technical issues to the Senior Support Team as required
  • Collaborate with the Senior Support team during outage situations and participate in war room calls
  • Adoption and adherence to business processes and policies
  • Since the Frontline Support team is our first line of defence, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentation.
Minimum Requirements
  • At least 1-2 years experience as a Technical Support Engineer (or a similar role)
  • Ability to work under high pressure and troubleshoot with effective time management
  • Work ethics/ability to work unorthodox hours in case needed
  • API implementation and debugging
  • Excellent communication skills, both oral and written
  • Excellent troubleshooting and analytical skills
Preferred Qualifications
  • BS/BA degree in Computer Science or equivalent field
  • Prior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support
  • Knowledge of Databases, Kibana, Grafana, OpenSearch, Scripting (Python/Perl/Bash/Javascript) or LogStash
  • Understanding of cryptographic algorithms utilized by public blockchain networks (e.g., elliptic curve, symmetric and public key cryptography, hashing, and other cryptography-related topics)