Role Description:
As an Outbound Executive you will be part of the Outbound Team, and you will be in charge of proactively contact new partners or leads. Working in our dynamic, cheerful and international work environment
Key Job Responsibilities and Duties:
- New partnership support; and support registration through phone calls
- Proactively contact new/potential accommodation partners to encourage completion of their online registration;
- Offer support to finish onboarding, instruct and educate on tools, provide information & support;
- Delivering training by phone to new properties on how to use the Booking.com extranet, and rates & availability system;
- Contact partners to make them aware of business and growth opportunities to drive and improve value;
- Always assuring a high level of customer service, being efficient and professional.
- Confident communication over the phone and via email;
- Actively participate with various projects &; initiatives within your team;
- Collaborate with your team and Booking.com teams globally for continuous improvement.
- Outbound activities will include calling on specific opportunities, e.g. availability, support to reduce churn, support promotional campaigns and programs, support roll out services/products (e.g. Booking Suite), etc.
Qualifications & Skills:
- The role requires specialized knowledge (learned on the job or from previous experience).
- Commercial awareness, drive and understanding of key performance drivers for partners on Booking.com.
- Tourism or hotel background and/or education preferred.
- Solution-oriented and results-driven
- Strong work ethic; self-directed and resourceful
- Proactive, flexible and capable of working independently as well as working in a team
- Good computer skills and quick learning of new tools and systems.
- Great telephone communication and promotional skills
- The role requires basic/ mid-level negotiation (convince others to reach agreement).
- An eye for accuracy and the ability to be detailed.
- Language: English and Japanese; written and verbal
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
Let’s go places together:
This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
