Amazon Customer Incident Response Global Services Security 

United States, Texas, Austin 

367049696

Key job responsibilities
• Perform and oversee security incident response operations
• Become a deep technical resource that earns the trust of customer stakeholders before, during, and after a security event.
• Independently contribute to teams that include Amazonians, partners, and customers to build and deploy threat detection and incident response capabilities.
• Design, build, and deploy solutions to automate security operations and incident response on AWS.
• Independently contribute to internal builder projects to develop new consulting engagement models and capabilities for customers.
• Develop high-quality content, such as automation tools, reference architectures, and white papers to help our consultants, partners, and customers build on the work that we deliver.
• Innovate on behalf of customers by translating your thoughts into action-yielding results.
• Mentor and invest in our consultants, partners, and customers to raise the bar for our customers.
• Periodic on-call required.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWSWork/Life BalanceInclusive Team CultureMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Hybrid Work

- Experience implementing security solutions at the business division level or equivalent
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- 3+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience
- Hands-on technical experience in incident response, security, automation, implementation, integration, and/or deployment.

- Experience with AWS products and services
- Experience with programming languages such as Python, Java, C++
- Experience communicating complex technical matters clearly and concisely orally and in writing. Experience managing customers during a security event, including managing customer expectations and delivering results.