Cisco Partner Success Manager 

Germany, North Rhine-Westphalia, Dusseldorf 

366933024

This position offers a hybrid working model with travel required upto 50%

What You'll Do

As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:

• Enabling key Partners to own the adoption of Cisco Software through available programs.

• Supporting partners in delivering Success Programs and initiatives with their customers, and providing insights to optimize these programs.

• Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.

• Acting as a liaison between Partners and Cisco’s CX product teams, sharing feedback to advise on product development and improvements.

• Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.

• Managing services and service creation

Who You'll Work With

You will collaborate with our Partners and Customer Success Specialist Teams to drive software adoption. Additionally, you will partner with our Sales, Renewals, and the PAM team to assist in driving Annual Recurring Revenue (ARR).

Who You Are

You are proficient in the German language.

Minimum qualifications:

• Experience with development and execution of adoption plans across technology portfolio (e.g. Security, Observability, Networking)

• 2 years of Partner enablement including software adoption across Partner ecosystem/building service propositions with partners

• Experience of building and driving strong relationships within the partner and partner sales community based on trust

• Experience leading virtual cross-functional teams in a matrix organization and building positive collaborative relationships

• Experience with recurring revenue concepts, margin and attrition.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).