Ford IMG PT VFG Problem solving Coach 

Thailand, Rayong Province 

365836677

• Prioritization - identify, Prioritize and Triage field issues from various sources (QSF, Warranty, Social media, DTC, QNPS …).
• Kick off 8Ds - Define new issues (D0/D2) and bring into Function Quality Reviews (FQR) to obtain Chief / team agreement to form team (D1) and proceed with G8D.
• Replication – coordinate with FCSD/WS/GWC & Eng’g to 'Go See' vehicle to recreate issue (Dealer). Make arrangements to bring the team, LVEA, TS, WS together. through obtaining problem parts / vehicles and understanding customer operating conditions / noise factors and testing remotely.
• Coach 8Ds - coach & support Engineering in problem solving through quality tools (IS/ISnot, 3L5W, Drill down analysis (to identify root causes D4 & implement effective containments in a timely manner D5/D6).
• Run VFG / sub-FQR mtg - schedule and run VFG / FQR (or equivalent). Set the agenda based on Quality priorities (above) and pull together / summarize status updates on issue status for the Chief (chair) & team.
• Prevent Recurrence - assist, prompt and where necessary drive LEA or Core to develop Prevent Recurrence Actions.
• Best Practice - Develop & maintain a strong technical relationship with equivalent VFG leaders in FNA, FSAO and FoE. Ensure T6 cross plant and carline knowledge / efficiencies are utilized.

1.Reporting - Providing updates on V29 Quality metrics, for FQR or for Global teams (stack charts with

breakpoints or 3MIS Status vs Target).

2.Reporting – Provide status updates on issues in key forums (EQR, CCRG, TDR…)

• PSC Prioritization (Guide)

- SAQ (Top priorities) – 68Days target

- VFG binning weekly GSAR new claims update (any increasing trend, emerging HTIS issues).

- Weekly teardown analysis update for THIS.

- Proficient on using IS/IS not, Fault tree, Drill down analysis & 3L 5W are critical for problem solving.

- Buy-Back (RAV), QNPS – Awareness.

- New SAQ projects in define phase D0,1,2 (source WS, HTIS in IMG markets).

- Top 10 Warranty Spend.

- Running Weekly QR & supporting PT Quality meetings in different time zones.