JPMorgan Product Tooling Senior Associate - Operations 

United States, Ohio 

364913479

As a Senior Associate in Consumer & Community Banking Product Operations, you will be a self-starter, focused on the governance, adoption and usage of agility tools within CCB Product, Experience, Data and Technology teams. You will have the ability to manage multiple stakeholders across the CCB-wide community. You will contribute in a dynamic environment as both an individual contributor and as part of broader, collaborative efforts.

Job responsibilities

• Create and define standards of Agility Tools for CCB PXT
• Focus on setting policies for consistent tool usage across the PXT community by reviewing requested changes to policies and providing recommendations. Work with products to drive adoption of new policies.
• Draft, publish and maintain system and process documentation as a source of reference for CCB PXT
• Provide team guidance to product teams on usage of Agility tools and practices
• Focus on delivering the PXT leadership vision even when encountering headwinds
• Leverage analytic tools to provide insights and guidance on tool usage and areas for improvement
• Build and maintain relationships across CCB PXT community in order to effectively guide and influence change
• Be a hygiene champion by identifying opportunities to help teams better adhere to our data quality standards
• Ensure strategic updates are represented in the tool
• Work closely with training teams to create training content as tool usage evolves and policies change
• Participate in community engagement and represent CCB Product Operations in key forums

Required qualifications, capabilities, and skills

• 4+ years product, change management or process improvement experience.
• Exceptional written and verbal communication skills, including experience with executive level communication.
• Ability to build strong internal and external client relationships.
• Proficiency with Microsoft Office products.
• Candidates must be self-motivated and confident in ambiguous circumstances.
• College degree or equivalent experience.

Preferred qualifications, capabilities, and skills

• Experience working on projects through all phases of a software development lifecycle is a plus.
• Agile product experience, including use of agile project management tools (i.e. Align, Jira, Confluence, etc.) a plus.
• Alteryx experience a plus.

Candidates must be able tophysicallywork in one of our below offices 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.

• Columbus, OH
• Plano, TX
• New York, New York