Tesla Service Preparation Technician - Budapest 

Hungary, Budapest 

363875691

As a Service Preparation Technician, you will be a key contributor to our Service Preparation Team. This team aims to prepare and triage customer repair requests using a standardised process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.

Service Preparation Technicians provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will perform remote diagnosis to determine which repair actions are required. You will have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools.

To be successful at Tesla, you must be energetic, well-organized, and work smart. You should have a passion for the brand and the ability to create exceptional customer experiences.

We Offer:

Career Development and Training: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training, and development opportunities (e.g., high-voltage training, management training)

Company Culture: Immerse yourself in our inspiring company culture, where innovation, teamwork, and passion are at the forefront

Innovative Projects and Technologies: You have the chance to work on groundbreaking projects and technologies that shape the future of the automotive industry and sustainable energy.

Benefits and Perks: You can expect a competitive salary and benefits package, which includes Tesla stock options or a cash award.

Engaged Team and Positive Work Atmosphere: Work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy.

Provide customer service: You will process diagnostic requests in a structured way and according to deadlines, setting the teams at our service locations up for success

Tesla Ambassador: Develop an excellent understanding of all Tesla vehicle systems and diagnostic tools

Provide customer Service: Identify and action simple remotely resolvable service requests, to provide an effortless customer journey and deliver clear and concise written and spoken customer communication

Communicate any vehicle and technical updates to relevant stakeholders