Siemens Fire Systems Service Coordinator – Portland 

United States, Oregon, Portland 

363443360

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aimjust about improvingabout creating perfect places that improve people’s lives.

The Fire Systems Service Coordinatorcoordinates the delivery of onsite and remote service activities from thewill help them save energy and money, as well as create a more sustainable future for our environment.

As aFire Systems Service Coordinator, you will:

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
• Act as primary point of contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Schedule resources to support standard service agreements.
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices.
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• Must have the ability to demonstrate:
• Organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate degree
• Familiarity or experience with HVAC, Fire Alarm, or Security systems

• regardingour benefits can be found here:.
• The pay range for this position is $34,300 - $58,800. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.