Samsung Senior Director Channel Operations 

United States, New Jersey 

361584278

Role and Responsibilities

Reports to the SVP, SEA Retail Division, based at our Ridgefield Park, N.J. Headquarters.

Position Objective

• Gain leadership alignment and execute SEA Retail GTM plans within channel partner’s retail stores. Plans will include a variety of initiatives including merchandising, experiential retail, Sales Associate training, sales programs, and engagement.
• Support all product launches and promotional activities, including ONE Launch, and key drive times
• Bring bold and innovative thinking to continuously improve Samsung brand experiences, consumer product engagement, and rep knowledge in the retail environment
• Lead Samsung placement planning to optim­­­­ize sales for each LOB product category across retail locations
• Uphold Samsung brand standards as you prepare retail merchandising and display plans based on HE category priorities as well as shopper, consumer and retail insights
• Digital content implementation (on device + digital in-store signage)
• Outline the channel training strategy, work with cross-functional partners to develop training plan and field team (MSMs) to execute HE retail training initiatives
• Partners with 3rd Party Labor agencies and field leaders (MSMs) to leverage brand /product campaigns and insights at retail, to provide merchandising implementation and agency management
• Synthesize insights from qualitative and quantitative data points, compare data vs. KPIs and identify optimization opportunities for future launch improvements
• Evangelizing the Samsung LOB vision and mission
• Lead a visible and a high-performing Channel Operations team

Minimum Qualifications

• A Bachelor's Degree with 12+ years of retail leadership experience, preferably in CE and other fast-moving categories
• Experience in customer experience design, development, and visibility and knowledge of retail tech
• Strong leader with strategic business management skills, who can appropriately shift between tactical and strategic perspectives
• Will need to be results-oriented, seek empowerment, inquisitive, comfortable with ambiguity, and possess versatile communication styles
• Ability to manage and develop teams, work cooperatively with internal business partners locally and globally, and customers; sharing ideas and developing effective solutions in line with brand plans and company mission
• Ability to influence, lead, motivate, and direct the activities cross-functional resources and support groups to attain objectives, establish project schedules, and execute within specified timeline
• Approximately 25% travel expected

Desired Characteristics:

• Constantly curious, leading by example to ensure research, insights, and data analytics drives our understanding of the customer and their needs
• A passionate customer advocate
• Demonstrated experience in executive presentations, story-telling, and sound bites
• Self-starter, high level of energy, motivation and ability to work independently, mobilize teams into action and manage multiple projects with demanding platforms
• Strong leadership presence. Enables success for others through good partnerships and trusted partners. Skilled communicator who influences internal and external senior stakeholders and decision-maker
• Challenges the status quo, never settles and drives, innovates to find a better way
• Humble, proud and creates environments where team members enjoy accountability and fulfillment from working in your team