Cisco Technical Consulting Engineer 

Indonesia, Jakarta Special Capital Region 

360663814

Who You Are

• You can handle a wide range of technical support problems—from simple application or network configuration fixes to deeply complex troubleshooting and problem resolution
• Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
• Effectively utilize moderate to complex lab setups to recreate and solve problems
• Submit complete and correct software defect reports in his or her area of expertise
• Work with minimal supervision and exercise discernment within defined procedures to figure out appropriate action
• Excellent collaboration, crisis management and communications skills
• Working with customers, you can calmly handle critical network problems and can describe complex topics in a way that is appropriate to the expertise of the customer.
• Review customer data in the form of network topologies, and crash, log, or other diagnostic files for anomalies
• You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
• You are able to effectively engage resources outside their team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers

Minimum Qualifications: You possess a fundamental working knowledge of computer and networking industry, products and protocols including

• WAN Architecture
• Routing Protocols such as BGP and OSPF
• Understanding of Linux systems
• Understanding of virtualization technologies such as VMWare and KVM
• Understanding of Cloud Technologies such as AWS, Azure, and Openstack
• Understanding of security technologies, digital certificates, X.509, IPSec, TLS, SSL
• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 6 years related experience or MS in a technical field (CS/EE preferred)