Nvidia Customer Quality Program Manager 

Taiwan, Taiwan Province, Hsinchu 

360582091

and you will be the voice of the customer to the internal teams.

What you will be doing:

• You'll be the quality representative for your customer base leading conference calls and F2F meetings with Customers related to quality weekly/monthly

• Track Customer quality metrics with regular reporting to the customer and internal management

• Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers

• In crisis or customer escalation situations, be able to quickly assimilate and understand the critical elements of the issue, provide direction to the working team, comprehend the significance of results from various technical activities, and formulate responses to customers

• Craft customer presentations and 8D reports covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.

• Work cross functionally with various internal organizations to resolve product failures.Constantly drive problem resolution by providing leadership and direction.

• Coordinating internal activities to assess risk on product failures.

• Drive continuous improvement activities to improve the quality of the products.

What we need to see:

• BS or MS degree from a leading university (or equivalent experience) in electrical engineering, quality, or related technical discipline.

• At least 8+ years of experience in electronics customer quality role and customer interface experience.

• Excellent proficiency with 8D problem solving tools/methods.

• Good interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills. Excellent written and oral communication skills.

• Strong leadership skills with experience coordinating teams with multiple disciplines. Dedicated and able to work with minimum supervision.

• Good proficiency using MS Office software tools, data analytical tools, and email communications.

• Able to travel internationally on rare occasions.

Ways to stand out from the crowd:

• Knowledge of semiconductor manufacturing processes such as Si fab, Package assembly and Final test.

• Knowledge of electronics reliability standards at the component, board, or system level.

• Experience with server system/Data center hardware and software design, development, architecture, or testing. And electronics industry with in-depth knowledge on solving or debugging hardware issues.

• Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.

• You are a domain expert with a deep understanding of a process, function, technology, material, or other area.