Microsoft Partner Account Manager 

Japan, Chiyoda 

359620182

Do you have experience building high-performing business partnerships while driving material value to partners and customers? Do you want be part of the fastest growing advertising revenue stream for Microsoft? Do you want to drive business strategy while gaining a deep, end-to-end perspective ofAdvertising business? If so, the Channel Partner team within Microsoft Advertising is the place for you.

Global Partner & Retail Mediaales organization within

ultimately busineresults withPartner Account Manager (PAM)is responsible forbuilding anddeep business relationships with our keypartners and Tool Providers throughoutand serving as their advocashare of walletnew account acquisitionand partner satisfaction in the account by implementing scalable and targeted solutions that help partners reach their audience. The PAM will ensure theThe PAMwill alsowork to influence Tool Providersto takeview by building the rightcapabilities and knowledge within the partner

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• , Computer Science or a related discipline
• 5-7 years’ experience in account management, client service, or marketing analytics roles
• Demonstrated ability to build deep and influential relationships with partners and/or customers at seniorlevels
• Proven ability to drive a strategic discussion, scaling vertically where needed and impacting at multiple levels in a largeorganization
• Ability to communicate effectively with all levels ofbusiness
• 5 years of paid search and/or display advertising experience at a publisher or agency
• Strong quantitative and analytical skills
• Excellent online marketing skills and Excel expertise; keen ability to link data to insights andactions
• Ability to develop and implement creative solutions and influence others in their adoption.
• Excellent oral and written communication skills, including presentation experience and interpersonalskills
• Demonstrated ability to manage multiple priorities, projects, anddeadlines
• Ability to travel 10-20% of thetime
• Language fluency both in Japanese and English

• Relationship-Account Management

• Build and cultivate deep business relationships with our partners and actively drive the highest levels of partner satisfaction. Serve as the face of MicrosoftAdvertisingand act as a hub/point of contact for the partner.
• Working with the PSE, help develop and own strategic partner account plans – set aggressive targets and drive execution of mutually beneficial conditions of satisfaction.
• Provide targeted solutions that set our partners up for success and provide ongoing service and support, deliver industry-leading SLAs for account managementactivitiesand collaborate across multiple teams in a matrix environment to ensure optimal service management for clients.
• Develop the relationship with the supporting tool provider where appropriate.
• Lead partner engagement rhythm & meetings/calls including business reviews and solution selling opportunities. Ensure the right conversations are happening at the right level to grow the account. Actively follow up on all actions.
• Work across theorganisationto ensure issues and requests are channeled to the right groups and are resolved as per commitments and SLA.
• Provide comprehensive reporting with appropriate local data that helps drive the engagement and partnership and results in opportunities and growth.
• Build the right capabilities/knowledge (campaign management and optimization tactics) within the partnerorganisationso they can self-serve/manage/grow.

• Grow revenue inthe existing book of business anddrive the specific revenuetargets across all accounts through up-sell and opportunity management.
• Manage core scorecard metrics – revenue,MSAN adoption, total performing accounts, accountpenetration,ARPAandPartner Satisfaction. Implementcorrection of error planswhere appropriate for non-green metrics.
• Proactively identify opportunities to drive additional revenue.
• Drive a strategic discussion: grow the account by taking a future looking approach and setting plans in action torealisegoals.
• Drive feature adoption.

• Contribute to theMicrosoft AdvertisingPartner Team Unit(PTU)

• Proactively share insights to inform policies, manage channel conflict and exploit revenue opportunities.
• Assist the PTU planning and forecasting process through a pipeline of existing and prospective partnerships.
• Collaborate with PTU members globally to share best practices and develop the global partner business.