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JPMorgan Client Solutions Architect Manager - Payments Vice President United States, Illinois, Chicago 358906352
15.04.2025
Job responsibilities
- Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
- Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
- Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
- Identifies and defines development requirements for product design enhancements based on client feedback
- Partners with Product Management to ensure change management activities are successful and ready to launch tasks are completed
- Works closely with Service, Sales, Implementation and other internal teams to provide updates, training and general communication
- Documents new or existing processes and executes projects to drive efficiency
- Participates in complex client implementations, injects urgency and leads parties to project completion
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise working across a related broad set of products
- Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
- Experience supporting Sales in pricing, pipeline planning, and account planning
- Experience working with clients in a technology field and interfacing with engineers
- Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain. Deep understanding of payment systems, operational and product delivery and transaction processing
- Experience supporting Sales in pricing, pipeline planning, and account planning
- Experience working with clients in a technology field and interfacing with engineers.
- Experience in payments, technology, e-commerce and financial services.
- Proven client-interface and teaming skills with an ability to observe and identify client problems and ideate solutions
- Strong client management and executive-level communications skills. Excellent presentation and communications skills, with the ability to present to clients and decision makers
- Work related domestic travel is required
Preferred qualifications, capabilities, and skills
- Knowledge of product development processes, project management processes and understanding of product development lifecycle strongly preferred
- Experience with, and technical knowledge of digital channels products; including, API, voice and mobile channels
- Working knowledge of traditional and/or emerging methods of payment (e.g., low value global clearing, high value global clearing, real time payments, digital wallets and card)
- Strategic thinker that combines strong analytical skills and creative problem solving
- Client advocate that seeks to understand client needs and ways to improve client experience
- Treasury Services/Payments or Merchant Services experience preferred
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