Uber Risk Compliance Specialist II 

United States, West Virginia 

358786186

About the Role

We need someone that is a methodical but creative thinker, who has a love of large multi-partner initiatives that require them to innovate, influence, and think both strategically and tactically. The individual must thrive in the type of environment that is ambiguous, fast-paced, and constantly changing. Many of the problems and challenges we face have no textbook solution, so the ability to invent is critical.

Your Impact In Role

As an Auditor / Review agent, you will be tasked:

• To perform review on urgent safety reports across different categories (Sexual Assault & Sexual Misconduct, Theft Robbery & Physical Altercation, Motor, Food Safety, Deactivations, and Serious Interpersonal Conflict)
• To perform review of appeals from deactivated drivers
• To utilize all available resources such as Help Center & Taxonomy
• To provide feedback & recommendations for process & resource for improvement
• Work with the team through collaboration towards meeting individual & team goals
• Efficiently complete all daily priorities

BAU:

• Daily completion of tasks from Production audits and/or adhoc tasks
• Complete Inter Agreement audits biweekly
• Meet 100% commitment weekly on strategic projects for completed audit
• 100% daily adherence to NICE and daily agenda set by Team Leads
• Complete bi-weekly Reflection Tool

Shift Requirement:

7AM - 4PM Weekdays with 1 or 2 Weekends Off e.g. 7AM - 4PM shift Tue-Sat Off

The Experience You'll Bring

• Bilingual in English and Japanese
• Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
• Ability to drive quality improvement, process improvement, and tool enhancements
• Exceptional written and verbal communication skills
• Creative / Proactive in thinking about a bigger picture and how we can improve as a company
• Ability to work cross-functionally with other departments

Preferred Qualifications

• Specific examples of the necessity of paying attention to detail
• Specific examples of articulating noticed trends to drive change
• Experience manipulating and synthesizing data, preferred experience in Google Sheets
• Confident presenting findings to upper management
• Minimum 1-year experience in customer service or QA role
• Minimum 1-year of Safety Audit and Safety Data experience

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .