KLA Field Support Manager 

France, Auvergne-Rhône-Alpes 

358439855

Major Responsibilities include:

• Direct customer support responsibility, accountability, relationship management, service team leadership, as well as interface with KLA HQ product support and engineering teams to enable absolute customer satisfaction!
• Ensure the success of NPI programs/projects at the local-level, as well as coordinating and collaborating with cross-functional remote teams to support successful implementation and adoption of key KLA platforms and technologies.
• Direct P&L ownership and continuous improvement in all aspects of the business.
• Achievement of internal operational and financial objectives
• Hold regular customer meetings (OC, KPI, regular service meeting) including preparation and following up on open tasks
• Drive operational activities for meeting customer operational KPI’s
• Coordinate and align with customer and install team on required Installation dates
• Handle customer escalations by coordinating with CSE’s, Customer, Internal experts, and Snr. Management
• Check and manage billable activities along with service admin team
• Active support of Sales account teams to achieve regional targets
• Develop and manage a team of Customer Support Engineers ensuring their development path and appropriate training to meet regional objectives

Essential skills:

• Strong customer orientation and advocacy
• Excellent project management, analytic and organizational skills
• Ability to present in front of customers at Snr. Management level
• Strong Leadership skills with experience in people management
• Previous successful management or technical leadership experience in a fast-paced semiconductor development fab environment desired.
• Excellent verbal and written communication skills in French & English
• Ability to work in a high-pressure environment on multiple tasks simultaneously
• Basic financial/budget skills
• Ability to travel up to 40%

Minimum Qualifications

Master's Level Degree or work experience of 5+ years in service management, Bachelor's Level Degree or work experience of 7+ years