This job leads complex projects, resolves problems, and drives global process improvements. You will leverage your expertise to influence business outcomes and ensure optimal performance.
Essential Responsibilities:
- Lead and manage complex projects with diverse scope.
- Resolve complex issues using expert knowledge.
- Drive global process improvements and efficiencies.
- Collaborate with teams to implement best practices.
- Monitor and enhance business performance metrics.
Minimum Qualifications:
- Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
Qualifications:
- Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
- Proven people management experience leading a team, delivering results and developing future leaders.
- Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic accountinitiatives.
- A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strongadvantage.
- Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
- Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizationalsolutions.
- Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer
- Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex dealstructures.
- Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
- Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities withaccuracy.
- Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional
Our Benefits:
Any general requests for consideration of your skills, please