Responsibilities:Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.Qualifications:Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
Essential Responsibilities:
- Collaborate with internal teams to influence process quality.
- Determine appropriate actions for process improvements.
- Recommend solutions to enhance efficiency and effectiveness.
- Monitor and manage account health and performance.
- Provide analytical insights to support business decisions.
Minimum Qualifications:
- Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.
Our Benefits:
Any general requests for consideration of your skills, please