Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
Flexibility to regularly rotate through different technical specialties and skill sets
Ability to thrive on change as products evolve
Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
You have excellent time management skills and can make decisions quickly.
You maintain composure and customer focus while troubleshooting and solving issues.
You reassure customers when delivering product diagnoses and potential solutions.
You are flexible with your schedule. Your work hours will be based on business needs.
The minimum salary pursuant to the applicable collective bargaining agreement amounts to €29,736 gross per year for full time employment. Actual salaries are oriented at current market salaries and take your qualifications and experience into account.