GE HealthCare Field Service Engineer - 

United States, Iowa 

356640784

Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times.

Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

Maintaining tools and test equipment properly and ensuring they are calibrated.

Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

Managing vendors’ service delivery processes in compliance with GE Healthcare policies.

Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

May include training of clinical staff on designated equipment.

Bachelor’s degree in electrical engineering, Electrical Engineering Technology or equivalent degree in electronics

OR Associate's degree with 2 years' experience servicing electronic equipment

OR High School Diploma/GED and 8+ years' experience servicing electronic equipment and completion of GEHC Field Service Engineer Apprentice Program

Experience interfacing with both internal team members and external customers as part of a solution-based service process.

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

Experience troubleshooting and responding to customer concerns.

Will need to be credentialed to those customer sites that require it

About 90% on the road in the state of Iowa at client sites

Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner

Six Sigma trained/certified

Establishes good relationships with customers and staff

Applies specialist and detailed technical expertise.

Develops job knowledge and expertise through continual professional development.

Shares expertise and knowledge with others. Uses technology to achieve work objectives.

Demonstrates an understanding of different organizational departments and functions.

Takes responsibility for actions, projects and people.

Takes initiative, acts with confidence and works under own direction.

Initiates and generates activity.

Speaks clearly and fluently.

Works productively in a pressurized environment.

Handles criticism well and learns from it.

Appropriately follows instructions from others without unnecessarily challenging authority.

Complies with legal obligations and safety requirements of the role.

Keeps up to date with competitor information and market trends