Bank Of America Director Client Services Manager 

United States, New York, New York 

355988947

Job Description:

Job Description:

• Speak with clients regularly, know the client, act as an escalation point, deliver the firm and products in partnership with the Futures & Options Marketing team
• Partner closely with the FIPB Client Service Team (CSR) on day to day client issues, client management and build operational excellence: improve processes, build efficiency and establish best practices
• Collaborate with Sales and Marketing to vet client prospects, determine potential value to FIPB via revenue and cost analysis and present sponsored prospects for requisite approvals
• Drive client solutions by partnering with FIPB CSRs, Technology, Futures Marketing and the Repo Sales team
• Partner with Onboarding to deliver the FIPB product to clients, liaise with internal operations groups Proactively monitor industry trends and competitive landscape
• Manage high and low value clients in a systematic way with tracking and management reporting
• Leverage Excel skills to build metrics
• Plan and execute business strategy with the head of FIPB

Skills:

• Strong communication skills with an understanding of how to tailor messages appropriate to the audiences
• Strong client service skills
• Rapidly assess problems, perform root cause analysis and reason out creative solutions
• Manage workload to manager imposed or self-imposed deadlines
• Advanced Excel and PowerPoint skills – includes pivots, macros, and charts
• Comfortable engaging people at all levels of the organization to ask questions and solve problems
• An organized, self-starter that can execute on deliverables without constant follow up from management
• Comfortable with escalation and communicating information proactively
• Own issues and see them through to resolution, relentless follow up