EY 【EY TAX】 Client Operations Team（Change Manager Assistant Manager） 

Japan, Chiyoda 

354937890

Assistant Manager

のNext Wave戦略は、テクノロジーの急速な進歩、クライアントの新しいニーズ、マクロ経済や地政学的な変化、人々の仕事の未来に対する新たな期待など、世界が直面している劇的でペースの速い変化を考慮に入れています。 このような変化はエキサイティングな機会を生み出しますが、新たな機会は新たなリスクももたらします。 同時に、規制やコンプライアンスに関する義務の増大は、当社とクライアント担当者にプレッシャーを与えています。

● リソース能力がサービスライン（SL）のニーズに対応できるようにする

● テクノロジーイネーブルメント を推進し、データの品質と洞察を改善して、より良い意思決定を実現する

● サービス提供のニアショアリングと自動化を推進する

● サービス提供を可能にするための新しい革新的なテクノロジーやプロジェクトの調査・分析を推進する

Assistant Manager

Within the professional services environment, the management of risk is fundamental to the successful delivery of our client services and promotion of our brand.

As EYTAX’s Change Manager, you will be part of an ecosystem thatfocuses on:

Ensuring resource capabilities can respond to Service Line (SL) needs

Driving technology enablement and improving data quality and insight for better decisions

Driving nearshoring and automation of services delivery

Driving investigation and analysis of new innovative technologies and projects to enable service delivery

Deliver a range of interventions required to successfully embed people change, including personas, impact assessments, mindset and behavior change approaches, communications plans, change networks, adoption plans, change effectiveness measurements and business readiness assessments.

Provide support, guidance, and education to PMOs and wider regional operations stakeholders to ensure successful implementation of people change approaches for all projects.

Project Management:

Manage people and processes within projects to ensure projects are delivered on time and produce the desired results

Participate and/or manage projects from ideation and requirements gathering through to implementation, identifying opportunities for continuous improvements across EYTAX, e.g. process redesign, nearing-shoring, off-shoring and automation

The go-to person for a project’s organisation, timeline and delivery

Manage internal resources and third-party vendors for execution of projects

Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility with clarity

Develop a project plan to track progress and report on project status

Internally and externally networked to bring new perspective, insights, and opportunities to the function across technology platforms

Perform business analysis to inform the requirements and design of new tools and technology that will transform the EYTAX’s resourcing and business enablement function

Apply change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative

Design, development, delivery and management of communications to support change from project portfolio

Support documentation requirements, design and delivery of training and change programmes

Engage with Subservice Line (SSL) Leaders and their delegates to understand SSL requirements to ensure a project or initiative meets their requirements

Skills and attributes for success

Experience of change management approaches, methods, and tools in a multinational organization context.

Ability to flex style to influence a variety of stakeholders.

Enthusiastic, committed, goal oriented and determined.

Strong sense of initiative and ability to think innovatively.

Ability to operate calmly under pressure and manage competing priorities.

Ability to work independently, without detailed oversight.

Excellent people management skills.

To qualify for the role, you must have:

Bi-lingual in Japanese and English – written and spoken (intermediate level)

5 years+ experience managing the people side of change in a multinational organization

Training experience and skills

Deep experience working in a multicultural and multinational environment

Experience in one of the domains – Corporate strategy, Finance, Technology or Operations and general understanding of these functions

Experience of working in professional services or client service focused industries