EY TechOps1-DE-CloudOpsAMS-DesktopSupportEng-Staff 

India, West Bengal, Kolkata 

354374265

Specific Responsibilities

• MacBook Management:
  • Deploy, configure, and maintain MacBook devices across the organization.
  • Ensure macOS devices are up-to-date with the latest operating system and software patches.
  • Troubleshoot and resolve hardware and software issues on MacBook devices.
• Microsoft Intune Management:
  • Implement and manage Microsoft Intune for macOS devices to enforce security policies, software deployment, and remote device management.
  • Create and maintain device profiles, compliance policies, and conditional access rules.
• JAMF Pro Administration:
  • Administer the JAMF Pro platform for macOS device management, including policy creation, package deployment, and inventory management.
  • Develop and maintain automated workflows and scripts using JAMF Pro's scripting capabilities.
• Security and Compliance:
  • Enforce security best practices for macOS devices, including encryption, firewall configurations, and application whitelisting.
  • Ensure compliance with organizational policies and industry regulations.
• Documentation and Training:
  • Create and maintain documentation related to MacBook management processes and procedures.
  • Train end-users and IT staff on macOS device usage and best practices.
• Vendor and Software Management:
  • Collaborate with vendors to evaluate and procure hardware and software solutions for macOS devices.
  • Manage software licenses and subscriptions related to macOS applications.
• Stay Informed:
  • Keep up-to-date with industry trends and emerging technologies related to macOS device management, security, and productivity tools.

Leadership Competencies for this level include

• Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
• Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
• Communication: Articulates information clearly and presents information effectively and confidently when working with others.
• Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.
• Innovation and Creativity: Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in managing and supporting MacBook devices within an enterprise environment.
• Strong proficiency in macOS, including configuration, troubleshooting, and scripting.
• In-depth knowledge of Microsoft Intune and its application to macOS device management.
• Proficiency in administering JAMF Pro for macOS device management.
• Familiarity with cybersecurity best practices for macOS devices.
• Excellent problem-solving and communication skills.
• Certifications in macOS, Microsoft Intune, and JAMF are a plus.

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