Amazon Sr Cloud Technical Account Manager AWS Enterprise Support 

United States, Washington, Seattle 

354108295

The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSWork/Life BalanceStandardized AWS Taglines
About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.
- 7+ years of technical engineering experience.
- Experience in Informational Technology operations

- 7+ years of experience with operational parameters and troubleshooting for four (4) of the following: Compute / Storage / AI/ML / EKS / Networking / Security / DevOps / Big Data and Analytics / Applications Development in a distributed systems environment
- Internal enterprise or external customer-facing experience as a technical lead
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
- Experience in a 24x7 operational services or support environment Experience in internal enterprise or external customer-facing environment as a technical lead Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks Networking knowledge (DNS, IPsec, BGP, VPN, Load Balancing).
- Experience with AWS services and/or other cloud offerings