Amazon Operations Manager Rufus & Alexa Shopping 

India, Karnataka, Bengaluru 

353384979

Key job responsibilities
• Work with stakeholders across the globe to transition processes and run it on an ongoing basis
• Own and drive operational and business goals/metrics for the team owned
• Manage the team of Managers and ensure high service delivery and execution
• Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget
• Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization
• Establish measurement, reporting, and delivery management processes for effective accomplishment of team goals
• Establish & drive business communication and reviews with senior stakeholders
• Set a high-quality bar and continuously reinforce a culture of quality and innovation
• Own the budgeting for the team
• Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact
• Set high hiring and performance bar, and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team.

• Any bachelor’s degree with 7+ years of operations management experience with at least 3+ years of managing 20+ employees.
• Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team.
• Excellent communication (written & oral) skills and detail oriented
• Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment
• Proven ability to manage multiple, competing priorities simultaneously.

• MBA from a premier management institute
• Six Sigma green belt certified
• Operations experience in e-commerce industry
• Experience in translating business needs into detailed feature requirements