EY PAS Global Immigration - STBT Tax Senior 

India, Karnataka, Bengaluru 

353177653

Job Listing Detail

Role and Responsibilities

GDS STBT professionals support Immigration, Posted Workers, tax mobility professionals and onshore stakeholders execute on a range of administrative and support tasks. You will assist GDS Assistant Managers and Managers across various activities to deliver exceptional client service across high volume accounts and meet SLA and KPI measures.

You will oversee the electronic case management administration processes, as well as email communication and reporting for various tasks or team assigned. You will support collection and tracking of case documentation, reporting, and monitoring of status and preparation of application documentation per the protocol followed for each case type for the Short-Term Business Traveller (STBT) population of a client.

You will stay abreast of regulatory changes in the applicable travel mobility domain, supporting senior caseworkers and lawyers to implement necessary changes in case management and processes in a timely manner.

Tasks include:

• Oversee the preparation of cases and reports, ensuring they meet the standards for senior management or government agency review.
• Lead the development of client reports by leveraging advanced tools such as Excel, Alteryx, and Power BI platforms, utilizing expertise in Excel, VBA, and data visualization.
• Mentor and guide staff members in the intake of cases, troubleshooting, and establishing case strategy to ensure efficient and effective case management.
• Manage the docketing process and ensure all related documents are accurately recorded in the case management tool.
• Supervise daily operations, including data entry and document upload, to maintain high levels of accuracy and efficiency.
• Review and validate documents submitted by assignees, ensuring compliance with established checklists and protocols.
• Oversee document review processes and provide expert guidance to assist staff in their tasks.
• Monitor case progression closely, taking initiative to address and action next steps to prevent delays.
• Lead ad hoc projects by coordinating research, project management, and data collection activities, ensuring successful outcomes.
• Guarantee the timely delivery of all client deliverables, upholding the highest standards of quality and accountability.
• Ensure strict adherence to client SLAs, focusing on the timely and accurate delivery of services, including tax reports and mailbox queries.
• Proactively identify and resolve technical or process issues that may affect SLAs, client satisfaction, or travel formalities.

Additional Responsibilities include:

• Uphold EY’s risk management protocols, managing confidential information with the utmost professionalism.
• Drive the adoption and management of technology tools and solutions to enhance service delivery.
• Take ownership of performance and quality metrics, including SLA/KPI reports, client reporting, escalations, utilization, and performance metrics.
• Set quality and performance standards for the accurate and technically correct preparation and submission of applications, identifying potential issues proactively.
• Cultivate a collaborative and positive work environment, encouraging teamwork and shared success.
• Maintain and update a comprehensive knowledge base of travel requirements, technicalities, and processes to provide expert advice.
• Identify and implement strategies to enhance quality, business performance, and process efficiency.
• Adapt to a fast-paced environment with a focus on accuracy and flexibility in task management.
• Lead the training and development of new team members, promoting continuous improvement and productivity within the team and office-wide projects.
• Exercise sound judgment and critical thinking to make decisions and take appropriate actions based on provided instructions or independent analysis.
• Provide support to the wider team with administrative and immigration-related queries and actively participate in immigration projects as required.

Role Requirements

• Bachelor’s Degree in Human Resource, Business Administration, travel, tourism and hospitality, Commerce, Arts, Law (Immigration), English Language and Literature/Communicative English/Mass Communication & Journalism or related fields.

• MBA/Masters in relevant field an advantage.

• 5 – 8 years relevant experience in handling high volume data, Data visualisation tools and Project management.

• Working exposure to case management technology desirable

• Knowledge of Immigration – Business Travellers, Posted Workers Directive, Tax Regulations, and reporting would be an advantage.

• Any prior Visa / work permit experience will be very helpful.

Essential Skills and Attributes:

• Exceptional written and oral communication in English

• Ability to draft articulate and persuasive communications

• Accuracy and attention to detail

• Ability to multitask and prioritize task appropriately

• Ability to work both independently and collaboratively with large teams

• Strong proficiency with Microsoft Office applications (especially word and excel) and Data visualisation tools (Power BI, Alteryx/Tableau)

• Efficient and accurate typing skills

• Excellent analytical and problem-solving skills

• Ability to work under tight deadlines and high volume

• Ability to contribute to an efficient, innovative, and team-oriented work environment

• Proven administrative and organizational skills

Advanced MS Excel with macros knowledge will be added advantage.

What we look for

• We look for people with strong communication and critical thinking skills who can adapt to changing priorities and remain flexible to meet client and attorney needs, take initiative and anticipate what is required to accomplish various goals. The person must be adaptive to the team and foster collaborative approach. They must show passion and desire to learn and grow.

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.

• You are curious, and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.

• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.