EY PAS Global Immigration - STBT Advanced Analyst 

India, Karnataka, Bengaluru 

872160416

Role and Responsibilities
GDS STBT professionals support Social Security, Posted Workers, tax mobility professionals and onshore stakeholders execute on a range of administrative and support tasks. You will assist GDS Senior Staff and Managers across various activities to deliver exceptional client service across high volume accounts and meet SLA and KPI measures.
You will support the electronic case management administration processes, as well as email communication and reporting for various tasks or team assigned. You will support collection and tracking of case documentation, reporting, and monitoring of status and preparation of application documentation per the protocol followed for each case type for the Short-Term Business Traveller (STBT) population of a client.
You will stay abreast of regulatory changes in the applicable travel mobility domain, supporting senior caseworkers and lawyers to implement necessary changes in case management and processes in a timely manner.

• Understands concepts for EU social security and applications
• Identifies correct form to be used and preparation with high degree of accuracy, based on information provided. Conducts self-review to ensure that errors are filtered and rectified prior to sending for sign off.
• Verifies data missing against EY internal systems before reaching out to wider audience for missing information.
• Highlights where changes have occurred from past applications and understands why the changes have occurred.
• Able to articulate exceptional circumstances letter; review content and suggest to Clients/stakeholders on how to improve Letters for increasing chances of success. Able to draft Article 12 applications with high degree of accuracy based on Review of the information provided.
• Preparations of cases and reports for senior/manager review for filing with the appropriate government agency
• Preparation of client reports utilising various tools such as excel, Alteryx and Power BI platforms. Knowledge of Excel, VBA and Data visualisation tools is an added advantage
• Work with seniors to perform intake of cases, troubleshooting issues and establishing case strategy
• Docket any related documents to the case management tool
• Perform daily tasks including data entry and document upload with accuracy
• Receive and validate documents submitted by assignees as per the checklist
• Assist in document review
• Proactively monitor the progression of cases to capture and action next steps
• Contribute to ad hoc projects, including research, project management and data collection activities as required
• Ensure on time delivery on all client deliverables
• Deliver technically and administratively accurate work with minimal supervision and guidance and be accountable for
your individual outcomes and their impact on the team
• Adhere to defined set of client SLAs – timely & accurate delivery of services, specifically tax reports and mailbox queries.

• Identify, and escalate technical or process issues that may impact SLA’s, the client or travel formalities
• Strictly adhere to EY’s risk management protocols and manage confidential information with professionalism
• Deliver on accuracy, attention to detail and timeliness in tasks
• Drive and manage technology tools and solutions
• Own accountability for performance and quality metrics; SLA/KPI reports, client reporting, escalations, utilisation, and performance metrics
• Deliver on quality and performance standards for accurate, complete, and technically correct application preparation (and submission where applicable), and accurate identification of potential issues
• Foster a collaborative and positive work environment
• Develop and maintain a strong working knowledge of applicable travel requirements, technicalities, and process
• Identify opportunities to improve quality, business performance and process efficiency
• Work flexibly and accurately in a fast-paced environment
• Assist in the training of new team members and identify ways to improve team productivity and office-wide projects.
• Ability to make judgement on the course of action to be taken based on instruction provided/ critical thinking.
• Ability to support wider team with day-to-day administration and Social Security related queries. Participate in Social Security projects as needed
GDS STBT teams run in a client service focused environment and team members have high levels of contact with EY professionals across the world, as well as contact with assignees, government agencies and Tax mobility professionals at all levels, from different cultural and national backgrounds. Requirements to work outside of local business hours to according to clients' needs and different time zones will arise.• Bachelor’s Degree in Human Resource, Business Administration, travel, tourism and hospitality, Commerce, Arts, Law (Immigration), English Language and Literature/Communicative English/Mass Communication & Journalism or related fields.
• MBA/Masters in relevant field an advantage.
Experience:
• 1 - 2 years relevant experience in handling high volume data, Data visualisation tools and Project management.
• Working exposure to case management technology desirable
• Knowledge of Social Security – Business Travellers, Posted Workers Directive, Tax Regulations, and reporting would be an advantage.
• Any prior Global Mobility experience will be very helpful.
Essential Skills and Attributes:
• Exceptional written and oral communication in English
• Ability to draft articulate and persuasive communications
• Accuracy and attention to detail
• Ability to multitask and prioritize task appropriately
• Ability to work both independently and collaboratively with large teams
• Strong proficiency with Microsoft Office applications (especially word and excel) and Data visualisation tools (Power BI, Alteryx/Tableau)
• Efficient and accurate typing skills
• Excellent analytical and problem-solving skills
• Ability to work under tight deadlines and high volume
• Ability to contribute to an efficient, innovative, and team-oriented work environment
• Proven administrative and organizational skills
Advanced MS Excel with macros knowledge will be added advantage.

• We look for people with strong communication and critical thinking skills who can adapt to changing priorities and remain flexible to meet client and attorney needs, take initiative and anticipate what is required to accomplish various goals. The person must be adaptive to the team and foster collaborative approach. They must show passion and desire to learn and grow.
• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
• You are curious, and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.
When you join EY, you’ll be at the heart of EY’s critical mission to build a better working world by applying your knowledge, skills, and experience in assisting clients in meeting their business objectives. You will learn, grow, and contribute – building new relationships and discovering the satisfaction that comes through producing high-quality, valued work and advice.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.